Due to COVID, our holidays to Morocco Dec-21 were cancelled. Ryanair confirmed (upon contacting 8 different agents over past few months) that loveholidays requested a charge back on 3rd Feb 22 and they have processed it (I have received confirmation from Ryanair via email), however money had not been returned to me by loveholidays. To date I have spent so much time trying to chat with agents via chatbox and my issue is still not resolved. Also, tried to contact them via email, however received response that mailboxes are not monitored. Loveholidays agents on 4 last occasions (after all the waiting to be included in the queue and all the time spent queuing) were ignoring my requests to provide alternative contact (via email or phone number), escalate this issue to management or to log a complaint. In all those instances, they just closed chats instead. Very disappointing experience, would NEVER EVER use Loveholidays in the future and would highly recommend to book flights directly via airlines instead. As if something goes wrong, you won't have assistance and help