I had made all payments apart from the final one. I had the money in my account so didn't expect any problems. On 7.6.22 received an email stating that the holiday was cancelled, no warning & no way of sorting it out. The only thing I can think of is that I lost my bank card and perhaps this was the problem but this could easily have been sorted out. My mum telephoned in the morning at 9 am but the girl couldn't speak to her because she wasn't the lead. I tried again a couple of minutes later and many times throughout the day without success. I tried the chatbot but there were technical problems. Once these problems were sorted I explained what had happened but was given short shrift and the call was disconnected. This is the last time my mum will be able to go on holiday as she has parkinsons. I am disgusted with this co. please don't give them any business. I never will again or any other OLT Co.