The most stressful build up to a holiday ever. Flight cancelled and needed to rebook the following day. No help from customer service when I was having difficulty with this, unique email address was causing the difficulty as it was asking for a password which I didn't have, Spoke to 9 different people all not willing to help. Eventually had to cancel with Ryanair and rebook at an extra cost of £175. Was then charged another £90.78 to change hotel dates and transfer dates. Both hotel and transfers were given my name wrong !! My first name was used as my surname. Shocking service and will never use this company again. Alright when taking your money but useless at solving problems.