This company is an absolute disgrace and has been so unhelpful. As our flight was cancelled we tried to get in touch with the customer service team to try and amend dates so we could still go on our holiday. The first issue was trying to speak to an actual person rather than a bot. When eventually getting through to someone I was hung up on 3 times claiming they do not have a complaints department and kept telling me to action it online. We are now down £2000 and have to wait 10 days for a response from them then a further 10 days for a refund when our holiday is in 8 days. I understand the cancelled flights was not their response but when something like this happens after spending so much money I don't expect to be hung up on by their appalling and outright rude customer service team. Would not recommend to anyone.