Just got back from a week away in Mallorca. We booked as a family for 2 rooms in the Romani Hotel. Arrived late 11.45pm given our rooms one on the 4th floor and one on the 2nd floor at separate ends of the hotel a very long walk it's a large hotel. The problem with this being my granddaughter wanted to stay with me ( Grandad). She is 4 years old so may wake up in the night and want Mummy. OK this didn't happen thankfully. Next morning we went to sort the room issue out. After a lot of angry words they put has in adjoining rooms but only one rooms air-conditioning is working. I can go on but it will take me forever to type. So spent a week with a oscillating fan (Crap obviously) . The hotel was not bothered. If we changed rooms it would be miles apart again. OK this is not a complaint about Love Holidays so much . Its more the fact I've read a lot of the reviews that I felt it pointless to try and contact the company.