Before you decide to hand any money to this company read my experience. After failure of previous agent I was advised to try with Love Holidays - website/booking process is excellent - shame this is were any positives finish. Before you decide to hand any money to this company read my experience. After failure of previous agent I was advised to try with Love Holidays - website/booking process is excellent - shame this is were any positives finish. We booked all inclusive holidays, premium transport in Turkey at "5star Arla Claros Beach and Spa resort". Airlines were Pegasus. Within few hour of booking problems started, been rang by agent saying that I need to pay additional money for a flights I said ok , after another hour had another call and was asked for another nearly £400???? on top It started to be suspicious, as clearly they quote one price and then when you paid and already committed they try to drain more money from you. We were starting close to £3k for flights only, original total was just over £3k a the start...desperate to go I said yes. When we arrived at airport and placed in the aeroplane what a shocker it was terrible aeroplane , old , dirty with chewing gums stuck everywhere, and spats all over seating. I know travel agent would have limited control over this but you can imagine first impression, tickets costs like for first class, experience like you are in super budget territory. We arrived at the airport, someone suppose to wait for us with our name ready to pick us up, I paid additionally for "premium transport" to treat my family....after 30 minutes of no one in sight you start to manage holidays that you paid for - had to call taxi company wait another 30 minutes, it costs 100p per minute to make a call in Turkey so your costs just goes up....ok driver finally came, rushed us to the car did not say a word was driving very dangerously to the extent I told him to slow down and we will leave the car. He was overtaking at cars while they were vehicles coming from the other direction? So we finally arrived at our hotel - from outside massive building , big entrance , makes great impression, although, as soon as you reach reception there is an odd smell of cooking oil like in a old canteen. Your are being served by 16 year old kids that can not speak English and they pass you form one to another. After booking in, strangely we have been moved out form main building and taken to some odd looking bungalows on a side???? I asked what is this and they said our accommodation. I never seen this on our booking website that we will be placed in a aged sheds on a side of hotel...then I thought might be better own accommodation etc.. How surprised I was when we arrived small building split into 4 or 6 mini "apartments" - ohhhh boy this is were it all really starts when we entered this "5star mansion"....please check for my name and hotel name and Facebook twitter for love helldays for more photos example of one of them above. Dirt and filth was beyond, cracked wall , dangling equipment, stains , spats and other "fluids" splattered across room , dust and dirt everywhere one bed had broken leg and I fell from it. gaps in main door...etc. I could not believe it, it looked like 1 max 2 star accommodation, or less all was broken and scary. A this stage I had my missus in tears and kids looking at me in a way I felt I failed them all. This is when yet again you start to manage your holidays, another call to emergency line in UK at 100p per minute - I think I spent around £100+ on phone calls because of failings. Got through to an agent who mainly said..........you need to talk to the hotel to sort this out........????Send us pictures and explanation of your problem. So you sitting on your bags chasing hotel manager , writing emails and calling people while being on holidays at £4k+ spend.......great. Got two hotel managers to the room after was dismissed with my issues, they came and after all being shown we agreed room was substandard - please check my photos on Facebook and twitter , one above shows shower head - that will give you an idea were Love Holidays will send you. Upon question what next, they offered; similar apartment although they were honest and said it is similar standard????????? or main building but we will be split into two rooms spread apart ? ahahahaha. I nearly started to pull my hair - do not have many left now!, it is 1am by then, I am ringing again at 100p per minute to Love Holidays emergency line - been told please with till morning we will sort this out, agent said he will call back, latest by 10 am. This means second day of 6 days holidays wasted I asked what are you planning to do now? He had no answer...Guess what it is 11am no call, trying to ring them again at 100p per minute no answer. Lovely helldays!...........end up in the main reception to discuss with another manager situation been told they will refund me the money for whole stay, I asked what I suppose to do now? I had odd feeling that night that I will be left with no choice to have horrid experience at massive cost Decided to google around for a different hotel came across TUI Hotel 30 minutes drive form were I am, at my won cost was forced to book it for 1900euro for 5 nights this is on top of what I paid already. it was 4.5 start hotel not "5star" as Love Helldays one......... . No contact with UK , I am in Turkey trapped...........so called again at 100p per minute to UK ...waiting on the line then manager came and said they got email correspondence now and they will refund me for my whole stay and organise transport to a hotel of my choice. Left hotel, I sent last email saying we will sort all out when I am back as I am trying to have some rest now. Had no email back to apologise, confirm acknowledgment of situation left in limbo.. After fantastic 5 days at Tui Blue Ephesus - this 4.5 star it was excellent in all means clean, tidy , great food, English speaking personnel etc. Love every minute there. You can check my review on Trustpilot. Time to head back so rang taxi company that we paid for "premium" transport to change location again at 100p per minute , then managed to get WhatsApp access from them so do not carry on forking out fortune on calls, agreed location change despite same distance from airport been told will have to pay 15 euro extra, what a joke...either way you have an option take it or organise your own transport. So all set, knowing how whole experience so far been with Love Helldays that do not manage any of it just take your money....booked taxi at 7.30am in case of total failure and having time to booked another one - so it is 7.30 am last day. By the way little tip for all how they book you, online agents like love holidays give you flight times at such a time so you loose both days fisrt and last, as they get little revenue from hotel, as do not have to pay them for full hotel hours - do not worry you pay for all......back to taxi so it is nearly 8am and guess what no taxi.........rang them again at 100p per minute only to find out they messed up and sent taxi to old location got proof of change confirming on WhatsApp still wrong. Again TUI hotel came at rescue, arranged a taxi, although I had to pay 50euro for it from my own pocket again. How I Love Helldays full package holidays. So another stress got to the airport, managed to get on time on the flight strangely this time same airlines aeroplane was brand new and very clean so some smiles again. You can only imagine what was going through my mind , now I have to contact "Love Helldays" to get my money back. I want all to know at no stage been called apologised or given any reassurance that I will be supported and all sorted without hassle after what I went through. I hope all are thinking by now all will be fine.........................ohhh no no no....so emailing love helldays to ask for refund been offered on first email only 5 days refund as they said I stayed one night over?????????????????????????????????????????? So rejected it and asked to follow email trace with pictures and whole story as I shared with you...no one wants to hear it. Been directed to complaints department no money refunded even partially and been told to wait............... wait for this......................56 days for someone to review my case!!!!!!!!!!!!!!!!!!...................................how this company can legally operate I do not know but I will make sure I will take every step to check if they will be able to going forward... Summary..... So if all goes smoothly I am sure you will have great time but if you get any issues and they can always happen remember my story, I went for £4k holidays ended up spending £6k...had money stolen from me by love holidays and being ignored...your choice is; risk same experience or just go somewhere else. If love holidays pretend to say I never been their client I will provide all details required. Love Holidays management team I strongly believe in KARMA and know one day you will experience same if not worst...I hate you.