Booked transfer to and from destination airport. Didnt turn up . Had to get in touch with Loveholidays on both occasions. Really frustrating as you have to keep logging into your account to via an email link to even get to speak with someone. When you are in a poor reception it is very frustrating. Was told on both occasions to save receipt for the taxi and send pic of all our call logs as evidence. After 6 weeks they have issued a refund in sterling so I am down on the exchange rate and down on the credit card fees as I didnt have enough cash to pay for the taxis. They dont care and I will not be using them again.