Booked a bed and breakfast for Zante staying at Letsos Hotel, 16/06 -26/06. We had a delay with our transfer from airport to hotel by 40 minutes upon arrival it seemed the company were trying to build up numbers to as many on the bus as possible ended up sharing someone’s private shuttle as the we’re staying at the same hotel. Upon arrival we had to pay 100 euros for air con safe key and holiday tax, the first room we were shown was awful not as advertised on love holiday web site, in fact prison cells look better. I quickly refused to stay in the room was offered a second with a balcony which we had paid for on our booking, the room was slightly better but wasn’t great, in fact the room was rotten , dirty shower area , kitchen area dirty, fridge area dirty and very dated bedroom furniture. The mattresses were not great no mattress protectors, towels were old and rough. It’s a real shame as with the correct level of cleanliness and revamped rooms the hotel is in a good location. Breakfast was a joke, basic selection, if you didn’t get there early there was no eggs, limited bread, one coffee machine hence having to wait, staff were not in ant type of uniform, one young girl just stood texting and eating the breakfast food, on one of the mornings it looked like someone had been sick and the remains stayed on the floor for the whole time we were there having our breakfast. The outside pool was very big lovely design but just didn’t look clean, watch one night how pool man just went round outside edge with a fairy liquid bottle presumably with some chemical in it !!!. Love holidays you need to make a visit, so many of your customers complaining at the desk, in fact one of the reception said to me before I mentioned who I Booked my holiday with guessed it was with you and said to me you won’t be staying here again. It seems that if you complain about rooms they offer up a room that’s advertised and want more money to up grade.