Booked a holiday with flexible payment plan and completed the wrb form with deposit. Upon receipt of the confirmation we learned that there was an error with the names. Luckily I had screen shot the original webform, my partner wanted to forward me the details before proceeding as I was away. The first thing a customer would naturally do is to contact the customer support, apparently they cannot be reached at all, no contact telephone or email or even a post. The only way to contact them is via Insta chat which I found it odd. We explained our issue and our expectations is to be dealing with a "Customer Service" but instead it was an arrogant angry 'pimp behaving' person who was extremely defensive not accepting any of our explanation and insisting that the fault lays on us. Bare in mind that we only requested to correct the names, finally the agreed but for an extra charge, just to change names We refused to pay and explained that it is not fair, the arrogant person snapped and said that our order is canceled, no refind will be issued and they will not discuss this booking any further, also threaten us clearly that if we informed our bank they will then dispute and fight back, then he left the chat. We informed our bank that our order was cancelled for no reason from their side, we provided our story and in return, the the arrogant customer care has Don exactly what he said, he informed our bank that we initiated the cancellation and now our moneys are gone.