I booked a package holiday through these guys and didn’t think anything more of it. Having been on many package holidays, I’ve never really checked the distance from the airport to the hotel as it’s usually within reason (1 hour or less). Get to the airport and it turns out the hotel is 3 hours drive from the airport the package flies from!! We had to get a taxi to the bus station for €42, a bus down to almeria for €40 and then an 1 hour and 10 minute taxi for €120!! We come to find out there’s a closer airport… Why did would this package not fly into almeria airport for this hotel?! It is my fault admittedly for not checking the distance but it’s not clearly displayed and you just always presume it’s close, I’ve never had anything like this happen to me before. Took us nearly 7 hours to get to the hotel from the airport all in all and my mother is in her 60s, with a bad back, lugging a heavy suitcase around for hours on end. We only brought €210 cash as it was all inclusive hotel and a 4 day trip. Contacted their customer services, sat on hold on the chat for 45 mins, despite logging on when they first opened, to ask if we can change airports, get a transfer or what else can we do, said they could do nothing and don’t seem to care at all once they have your money. Will be putting in a formal complaint.
2 years ago
loveholidays.com has a
1.2
average rating
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