I have got the same problem with wrong surname as Malcom Emmanuell!!! They put in to system the wrong names, and then asking of it 25 pounds and Ryanair 115 pounds. Because, they said to change the wrong surname with Flight company first. When I tried to went in to Ryanair site, the email address that they sent to me was wrong, and I could not to see my flight booked and change the names at all. 48 hours after booking you can change the passenger names for free, after 48 hours they asking of you 115 pounds. I havent paid next payment, just with houpe, that they going to contact me, and what do you think? They dont call me at all!! Just try to collect my money with every day message.. I think, there is the reason to contact the police. this is definitely Scamm!!!!!