Please NEVER EVER book a holiday through this company. Me and my wife have never experienced such BAD customer service. My wife booked a surprise holiday but realised afterwards we could not make the trip because of covid restrictions. We called right away for a refund realising we will probably loose some money. I am honestly shocked at the attitude and the way we were spoken to by the people who work for this terrible company. I think we went through every person who works in that call centre. No one was willing to help. They had no manners, no knowledge. No people skills what so ever. It’s like they didn’t know what planet they are on. At one point a manager left us on hold for over an hour. I actually then called off my phone to ask why we were still on hold. It turns out he had forgotten about us!!! Any way after 4 hours of talking and being on hold they charged us another £450 to cancel our booking. Please never use this terrible company to book a holiday. Booking a holiday is meant to be a happy easy transition. This company and the people who work for it are a complete shambles.