Add photo Your review is pending—it may take up to 2 hours to appear on Trustpilot. Learn more Lauren Hunter 0 reviews GB Rated 1 out of 5 stars Hotel Cancelled 😠😠😠 Absolute joke 😠😠 so booked a package holiday in November 2021 for June and everything was going well received regular emails on the lead up to it saying "the countdown is on" right up until 2 days before we arrived.So the flights and transfers we're all ok and we arrived at hotel palmeras in Tenerife around 11pm so we were really tired and just wanted to get a good night sleep and start our holiday the next day but that's when everything went downhill,the hotel took the details and got the email on screen only to say "Hotel Cancelled" I thought surely there's a mistake and if not they'll put us up for the night and sort it in the morning but only to be told there's nothing they can do and there's no rooms available and there was no way to get in touch with love holidays there was no phone number,live chat at that time absolutely nothing could be done until the next day so after hours of trying the hotel said the only thing they could offer was a couch in the hotel lobby and by now it's 3am and the cleaners come in at 5am so there was no chance of any sleep.So the next day finally arrives and were right on the phone to love holidays eventually only to be told to wait 3 hours as they'd need to look into it.Still absolutely raging but thought something is finally getting done so we'll go for breakfast in the meantime ( still in our traveling clothes and suitcases in tow might I add ) so 3 hours passed and still nothing so I phone again and the result was "sorry there's nothing we can do the refund is in process now and it's out of our hands" no explanation no apology no nothing.So now we're both worrying what to do we had paid for an all inclusive holiday which has been a total nightmare and how I don't get why the flights and transfers we're all ok and not the hotel.In the end I had to borrow money for another all inclusive hotel so we could try enjoy the rest of the holiday.Its been over a month now and still no refund and trying to get hold of anyone is absolutely shocking.i really hope nobody experience's what we did.