They chose a Hotel for us called set City residence chelae hotel they gave us two rooms for six people with two double beds the rooms were infested with ants murky water running through the taps squeaky doors Wednesday when we complained about it to the receptionist she was so rude she asked us if we don’t like it we can leave we complained to Love Holidays a guy called Adam Evans told us to go and look for an alternative hotel and we will be refunded after the reduction of the stayed night we did just that found another hotel paid for the rest of the holiday then Mr Evans send us an email saying that we were not entitled to a refund we launched a complaint to the complaints department and we were told the same thing all conversations have been recorded and we will pursue it further Please don’t book through this company without making sure that you can get your money back.