Despicable service from *On The Beach* as we are left to stay in squalor at the PHOENIX SUN HOTEL in Bodrum , Turkey. As you will see from the photos and videos, the hotel is disgustingly dirty, poorly maintained and in some areas it is clear that the facilities are in a state of disrepair. We booked an All Inclusive stay, however due to the visibly poor hygiene practices we are not comfortable using their bars or restaurants. Despite trying to raise numerous concerns with the hotel directly, and with *On The Beach*, we have been completely ignored. *On the Beach* have advised we can check-out early, however no other accommodation will be offered and the first flight back to Glasgow is Monday. So essentially, we either stay in squalor and pay ourselves to eat out daily, or fund a move to another hotel for the final 4 nights. For a company to treat its customers with such disdain is disgraceful, particularly when - for many, including ourselves - this has been a long awaited post pandemic holiday. *On The Beach* - do you really find this acceptable?