We feel deceived and scammed. I booked with Loveholidays for my daughters 21st birthday. When she arrived at check in she rang me in tears because the hotel had forced to pay charges for services that should be standard or that she wouldn't use. It now seems to be common practice for hotels to decieve customers about the true room rate so Loveholidays knew it would happen but they didn't tell us even though the charges can run into hundreds of pounds. I asked Loveholidays to help but they just said 'if you have a problem with the hotel, sort it out with them', I reminded them my booking was with Loveholidays but they weren't interested. They get out of it by burying the fact that a hotel may do this in thier T&Cs. I'm very angry that they weren't up up front so I'll raise another complaint but expect to be ignored.