We arrived in Corfu last Saturday at 12:40am, no signs or persons were around to help us find our love holidays transfer. Nobody could tell us where to go, I went to the help desk inside and was told to wait sitting on the floor for our transfer. We were waiting over an hour and a half for our transfer sitting on a concrete floor. We arrived shortly after 4am at Ekati Mare Boutique hotel and checked in where we were asked to pay Greek tax amounting to 30 euro (we were not advised of this on your website). We then were told the hotel was full and we were being put in the over flow which was across the road from our hotel down a dirt track that was very easily accesible to other members of the public with no lighting. We were brought to our room which the room itself was nice apart from the safe in the room which was made of plastic, did not work and was not bolted to the wall which anybody could walk out the door with. This made us bring our valuables with us everywhere we went in the fear of getting robbed. There was no telephone in the room to contact the hotel if we had any problems. The wifi did not work. There was no bottled water in the room when we arrived, no tea/coffee facility or mini bar which was stated on the website. On the second day, 2 men entered our room at 9:30pm at night while I as a 24 year old woman was getting undressed, posing as ‘window cleaners’ and persisted to enter while I told them I did not want them coming in. Two men entering a room that late at night is very inappropriate, they entered the room regardless and kept entering being very persistent despite me saying no three times. It is unusual that two men would enter a room at half 9 at night 'cleaning windows. Is this not the cleaners job? From that moment on we knew something untoward was going on. It was evident that young 20-25 year old girls were the ones being put down in these very secluded roads and men were entering at that time thinking they would be out. We went to reception to complain and asked to change room to the hotel. The receptionist who’s name was Natalia was very unhelpful and rude, she told us she did not know who the men were and we could not move room. We asked to speak to a manager which she point blank said no. She was very rude. This hotel was highly unsafe and we felt very uncomfortable.! We tried to book a flight home but unfortunatly there is only 2 flights a week home and the closest flight was the one we were returning home on. We then tried to contact love holidays where we were speaking to 3 different people in the live chats where they ended the chat after we explained the situation and we took screenshots also to prove this. We also rang the company where we were in the que for 45mins before speaking to someone. When we got hold of them the guy we were speaking to did not seem to care one bit and tried to tell us that we were not promised a safe or wifi on the website and we were lying (proof we were below). We asked for a refund and to be moved and he told us we were not entitled to a full refund and we had to pay for a new hotel if we wanted to move and that we had to book it ourselves. This was a complete joke. Our whole holiday was destroyed. I had even emailed the hotel weeks prior to arrival to say it was our anniversary and asking them to make it extra special, my email was ignored. Our special holiday we saved up all year for was nothing short of a nightmare, and as a result I have met with my solicitor to take legal action. On check out day we were pulled for a meeting with Natalia and spoken to like children. Natalia persisted that when I made the official complaint at reception she apologized, however I made a voice recording of my complaint and she clearly did not apologise once or offer any solutions to any of our issues. She did offer to fix the safe for us however, the safe which was made of plastic and not bolted down. This just was not acceptable. AVOID AVOID AVOID.