Is there any way of giving zero stars? Will never book with these again. Plenty of people saying they've never had a problem. It's when you have a problem is what tests a company, when you need to get hold of them. In my case we were due to travel in 8 weeks. Airline cancels all flights. No communication what so ever from LH. I found out by talking to someone working at our airport& then watching the news. They don't advertise their contact numbers, because they don't want to speak to anyone. Only option seemed to be talking to a robot via live chat and then you could speak to a person between certain times. No help whatsoever & couldn't give any information. After trawling Facebook I eventually found a number someone had posted. After an hour we managed to speak to someone & we are awaiting a full refund. Avoid this company like the plague