Dear customer service team, I will describe a situation which happened to me regarding my booking and it was very disappointing and disrespectful with a customer. I had a booking for a trip to Palma de Mallorca - Spain, I'd be going on 10/09 from London-Luton and returning on 14/10 to the same airport. I was going by myself and my husband, we've been waiting for this holiday for a long time because we had a very busy year so far. Booking LOV3586184U Although, we don't expect that unforeseen happens, and on 01/09/2010 my husband had to go through an emergency operation in which he removed an abscess from his chest. We still thought our trip was going to happen because we were 9 days far away from it, but after the operation he's been told he should go to his GP for a few days in a row to change the bandages and clean the wound because he didn't have any stitches and the wound was completely opened, so he was booked until the 9th of september, however, as soon as we were approaching the date the wound wouldn't seemed to be healing so one of the nurses advised him on 08/09 not to go to Spain because he would have to continue his visits to the GP daily for the next 2 or 3 weeks so I started to run to see how could we move our travel further in 3 weeks, ideally in the first week of October. I contacted Loveholidays on the same day to request only a simple changing of dates,I wouldn't cancel, only moving my hotel reservation and transfer for 3 weeks ahead due to my husband's circumstances , I've read the contract, I knew about the 5 days before the travel but I was not expecting to have an issue in the last minute so I explained all the situation, I offered to send all the documents regarding his surgery and I was expecting at least a little bit of consideration, empathy and kindness but nothing was done to help me and I was informed I would lose all the money I spent in this travel. I know the rules, I know the company's policies, I am not a first time traveler but It was not my choice to change the plans at the last minute, and it was not our fault as well. What's the cost for a big company like yours to make a little bit of an effort to help a customer to change the dates or to cancel my trip and give me a voucher or whatever, I didn't need my money back because I'm still going to travel, I always wanted to visit Mallorca. It's a total disrespect. And for a customer who was concerned about all the plans, and all the money already spent, it's a lot to lose. It was unfair. The operator gave me any choice, only said I would not be able to change or to get the refund. Practically, I've been told I put around £1000 straight to the bin. Now I ask you, was it fair? Could we have imagined this was going to happen? I am only asking for more respect with your customers and to make exceptions when it is needed. And I'll do whatever it takes for my experience to reach as many people as possible so everyone can be aware of how insensitive and non-empathetic the travel agencies can be. yours sincerely, Cristiane Peroni Ribeiro