The prices of holidays are cheaper then other online travel agents, but.... you will pay big price after if you choose them. Customer servise is just horrible. Impossible to get through to them. Also, when you connect to them , they very unhelpful and rude. Problem we had: 1. We couldn't get the conformation of the trip for around 2 weeks. And they wasn't responding in the chat. You have to be like 50-70s in the queue minimum. But if you close the window, chat will disappear. So you have to start again 2. My friends have upgrated the room and paid more. They got the same standart room. They didnt get compensation even they talked to advisers. The hotel didn't have those rooms at all. So they were selling something that doesnt exist. 4. I paid for the transfer. And it just haven't come to pick me up. I was there very early. The receptionist was watching for my transfer. No one turned up. They had to get signuture at reception. No one turned up. The hotel called the 3 times to explain that they have cameras and no one turned up. They just blocked the hotel number! I sent them a complain , still waiting for the respond for 2 month now.