If I could give no stars I would. We booked private transfer to and from hotel and airport. Our return transfer did not arrive and we were advised to get an alternative transfer by the cab company. 3.30am local time. We tried to do this, but when failed. Rang Love Holidays Customer Service rep on phone suggested we find someone Spanish to help us! Said they could not book us an alternative transfer. We were left to fend for ourselves We eventually got a taxi to Barcelona airport, but missed our flight home. We had to make own arrangements to get new flights. Love Holidays response: they have refunded our original cab fare and told us to contact airline for refund of flights. I have pointed out that airline will not give us refund as the flight left on time. We missed it because their agent did not provide the service we had paid for. They selected the transfer company. We thought we were getting a package holiday. this is clearly not the case. You are left to your own devices. We had 13 hours in Barcelona airport and are out of pocket by over £1,000 (2 adults and 3 children). Customer service is abysmal, they offered the cab fare back £117.00 then sent another email saying this has been sent. When I complained told me the matter is now closed and they will no longer correspond with me. Be warned DO NOT BOOK WITH LOVE HOLIDAYS they will leave you stranded if things go wrong. THEY DO NOT SELL PACKAGE HOLIDAYS