Booked Portugal with Love Holidays, got the hotel at 12am and no one was there to check us in. Called a number left on the window and no answer for an hour straight. It’s now 1am, we’re homeless in the pitch black in a foreign country. We call love holidays emergency line and explain the situation - ‘we will sort this and call back in 10 minutes’. It’s been 30 mins so we call back, same lady answers and she put the phone down. We called back at least 20 times and kept getting the phone put down, staff were even laughing. No concern, no professionalism and NO HELP. We had to search for another hotel and pay £200 for 1 night as the only hotels around were classy and expensive (as opposed to our dog house). Called love holidays next day and they tried to blame us for not telling hotel it’s a late check in HA. Got told investigation will now take 56 days. Still no sign of money, no apologies and no contact. What a disgrace of a company. Don’t be fooled by the lower prices - do yourself a favour and book with a proper agency. DISGRACE.