I booked this holiday in January 2022. After 5 months we asked to change our destination to a Greece holiday. For personal reasons we didn’t want to go to Jamaica anymore. Was told it was all booked here are your flights and then the week later told sorry there’s no flights available you’ll have to pick another destination. So we picked Egypt. And again the week later I was told there are no flights!! So twice I booked something and TWICE I was told there’s no longer any flights and not one of you are going to help me. So now I’ve been messaging and calling every single day for over a month and still don’t have a clue where I’m going on holiday as not one of you even tried to help us. Every time I rang I spoke to a different person and every time I had to re explain myself. Your staff are rude. I would be told to hang up as no one can help me. So we decided to stick with our original holiday to Jamaica. Surprise surprise exactly one week before we were supposed to go I was sent the most breif of messages telling me there are no longer ANY flights and we can’t go. Absolutely disgusting customer service!! Disgraceful. Both me and my partner have paid a lot of money nearly 3 thousand pounds and you are telling me now I can’t go? Absolute joke. I can’t believe how badly I’ve been treated. I then get put on new flights and I’m excited. I paid £100 to get to the airport. I get to check in and I am told I need a VISA to get into the country when I specifically asked if I needed VISA and was told no. So I did not get to go on my holiday that I’ve paid 3 thousand pounds for. I’m self employed. I’ve been out of work for over 2 weeks. No income. No money. I’ve been absolutely devastated and when I tried to contact you to help me I was told to calm down by various members of your staff. I was mortified stuck at the airport with no where to go. I used my money to get to the airport. I wasn’t planning on needing to have to get home. I was so embarrassed. Suitcase with no where to go. The staff at the airport laughed and did not even try and help. The service I have experienced from LOVE HOLIDAYS over the past 3 months is absolutely disgraceful. I did not get to go on my holiday. I was refused onto the plane. YOU we’re the ones that booked me on a connecting flights and YOU were the ones that told me I did NOT need a visa. I want a full refund and compensation on top of this. Disgusting. I’ve never felt so disrespected in my life. Over wanting a nice holiday. I’ll be suing you to high heavens. I have a big social media following and I will be showing this to everyone and make sure no one uses this company again. I want my refund ASAP.