When it comes to booking and taking your money, it is all great. However, advertising hotel with all facilities while at least 1/4 wasn't running. So much for taking kids to Crete on a family hotel, while no kids entertainment, kids food etc is not provided. It took over two months for someone to respond to my complain (After waiting this long, could not ever bother to greet me using my name). Obviously nothing to be refunded as I did not live chat with Loveholidays while on holiday (not considering every complain is no wi-fi. within the hotel). AVOID THIS COMPANY!!! CUSTOMER SATISFACTION IS NOT THEIR PRIORITY!!!