Arrived home from Seville, stayed at the Pension Giraldilla Hotel, can't believe Love holidays were using the photo's that won an award in 2009. When my friend arrived at the hotel, we couldn't believe it was the same hotel. The entrance was locked. we couldn't get in, waited ages before one of the guesses were Spanish and phone the hotel manager on our behalf and got the code for the security box and got us the key for our room. Told us we were on the top floor; he carried our cases up the winding stairs case. NO LIFT. When we reached the top floor, we are elderly ladies we didn't except to be put on the top floor. When we open the door, the room was disgusting, shoddy with one old hand towel and one bath towel to share. nowhere to put our clothes, the bed and shower wasn't clean. I phoned love holidays to complain. I was up till 4 am to get this sort. On the 26th Sept I contacted love holidays 4 times< I got told to contact the receptionist/manager. who was obviously invisible, does not exist. how many times do I have to tell you. It was the same scenario on the 27th Sept and the 28th Sept. Love holidays had trouble contacting the service provider/manager. in total I phoned Love holidays 10 times, asking them to change rooms, wanting a twin-bedded room, same reply contact the service provider/ manager/ receptionist. NO ONE IS HERE ALL LOCKED UP. I let my friend have the bed as she was in bad health, so I got a blanket and a pillow and slept on the floor for 5 nights, fully dressed. A young Spanish lad in the next room, phoned the manager and my friend was trying to speak to him, NO ENGLISH he said, the young lad translates only to receive verbal abuse. the hotel was a dirty excuse for the name, and the break was spoilt by the experience. Two elderly ladies took us ages to get our cases down all those steep winding stairs. We need compensation for all the upset, all the phones I made. This is not a hotel, more like a room for a one-night. NOT RECOMMEND