We paid for a private transfer from Rome airport (Fiumicino) to central Rome, but despite waiting for over an hour, no driver showed up and no-one answered the phone number we'd be given. This also happened to another family we spoke with at the airport. We ended up getting a taxi at a cost of c£50, which is what we should have done in the first place rather than pay c£200 for the 2-way journey - to be fair the driver showed up for the return journey in plenty of time and we have no complaints about this. But Love Holidays have taken our money and don't answer my emails. I can see from the comments below that they're not likely to either and I don't hold out much hope of a refund. Once bitten, twice shy - I wont be using Love Holidays again.