Used this company many times before this summer and I had a good experience. However this July I went to Barcelona with my husband and two small children. All was OK until we were due to fly home. He had return bus collection service ordered with love holidays at the point of booking our holiday. We received the notification of our pick up time. We were waiting for the bus to come and it didn't come. I knew we were an good hour from the airport so engaged with hotel reception to call the bus transfer company twice and they didn't answer. So we had no choice but to order a taxi that cost us €133. We were panicked because at this stage the bus was 50 minitues late and panic set in as we thought that we wouldn't make our flights and now we had two hungry kids due to the time of day. To say it was stressful is an understatement. Anyway when we arrived back home we did look for reimbursement but to be honest an apology to my kids and to my husband and myself for the manner of how we were treated. What we eventually got many weeks later in October was a poor excuse for an apology; a refund of €60.95. Now the way I have been made feel was that we as customers did something wrong but that's 100% not the case. So please DONT USE THIS COMPANY; THEY LACK BASIC CUSTOMER SERVICE AND DECENCY. THEY MAKE THEIR INCOMPETENCE YOUR PROBLEM AND IMPLY YOU HAVE DONE SOMETHING WRONG. SO BE AWARE AND CHOSE A COMPANY THAT DESERVES YOUR HARD EARNED CASH.