This is a shocking website, I had booked a holiday 6 months before departure and the flights were cancelled a month after so we decided to cancel the whole booking and restart. They cancelled my holiday and I requested a refund for what we had paid. we was paying monthly and didn't get back everything we paid which is fair enough as you get charged but even though my booking was cancelled they have continued to take money out of my account even though we had cancelled the hotel and they had cancelled the flights which is ridiculous. I have tried to contact them but they are failing to contact me back, the robot Sandy is no help what so ever. Every phone call I make they say we can not help you with previous bookings but their website doesn't give us any idea on who to contact. Well they do but just a robot but not someone who can actually speak and understand me! So now I have paid for a holiday but on paper its cancelled. So good luck to those who have booked a holiday and can't go because they will still take money but don't give it back. DONT USE THIS WEBSITE!