Our daughter booked us a trip to tenerife that we are due to go on 1st December. She paid 6 installments and love holidays insist the final one was not paid. All payments where made through the my bookings section. When you contact customer services it takes over an hour to get through then they terminate the calls.. The rudeness of the staff are amongst the worst I have ever witnessed. After speaking with our bank they have told us that love holidays have received all payments. Please never ever book with them. Pay the extra fee quid and book with your local travel agent