I wouldn't even give them a star! An absolute joke and appalling service. Trying to get hold of someone is impossible and when you do they show no empathy for your situation. At the time we were told by the hospital not to travel as my partner and I were experiencing a missed miscarriage. Having tried to cancel the booking we finally got hold of someone once we were supposed to be on our holiday and told because it looks like we are away we have to wait until we were back to use the post travel query options which I now can't do as they've cancelled the booking and can't use the manage my booking option. The company is a disgrace!