Appalling, rude and completely unhelpful "Customer Service" (via online chat only). Obviously pay peanuts for people to respond to the chat who know absolutely nothing. Tried to check in the day before our flights to be told by the airline that they had my 10 year old down as an adult and there was a chance she wouldn't be able to fly. After being told by Love Holidays to contact the airline and vice versa, the final Love Holiday employee we 'spoke' to basically told me I should have noticed earlier! There was nothing they could do, and she ended the chat. We ended up driving to the airport the day before to speak to the check in desks there to see whether we'd be able to travel. They reassured us. If Love Holidays could have told us that 6 hours earlier it would have saved a 2 hour round trip and a lot of distress. What's the point of paying them for a service they don't provide? Do not use - book direct with the airlines and hotels.