Soulless money grabbers. Through a last minute emergency my parents couldn’t travel. Tried to amend the names to gift us the holiday. The airline were fine with it and hotel were fine when spoken to direct but as it was through a third party (love holiday) it had to go through them. Love holiday claimed it’s not possible as it’s less than 5 days until the holiday. No amendment, no refund. How hard is it to delete two names and type two new ones in? We would have paid an admin fee but they were claiming it would only be possible if we pay the full price again. Faith in humanity shot and certainly will never trust third party agents ever again.