I wasn't aware that the love holiday agents used their email account and phone number details to book the flight for me on Wizzair. When the Wizz air cancellation notification was sent to him/her, He/she did not notify me at all. I only heard about the cancellation when my friend told me so. She managed to book an available flight because she has heard about it, but I could not as I did not even receive the cancellation confirmation and could not start the process until today. I called Wizzair and try to get an alternative flight asap. But they won't even talk to me because I don't have the right email address to log in (because you used your email and phone number with them). They won't take calls 28 days before travelling. I am basically stuck in the middle and can't do anything. When they finally replied through email ask me to choose 1. find an alternative flight. 2 Cancel the holiday and receive a full refund. They did not SPECIFY if I choose option 1, I will automatically give up cancellation with a full refund. Without knowing what flight I am going to get for three days when I want to cancel, they will not refund anything because I've already chosen the first option, but they still haven't told me what flight I will get. They did NOT SAY this would be the case in their message when I was given the choice!!!! It was such an agonising experience and we do not need this, especially when travelling with young children. Never again!