We were sold "an upgrade" and paid for it too thinking the room will be much better. It's not been 24 hours since we paid our deposit and now being told the room only comes with 1 double bed for 4 of us. Kids have to use sofa bed..I paid 4k for my kids to sleep on the sofa? You cant call them after you've paid your deposit. Live chat says they are a third party agency so can only request 2 beds to be put in the room but no guarantee..wtf..we are already not looking forward to this ..absolutely shocking service..I would never recommend this company to anyone..stay away, save your hard earned money..why did they not mention the beds when selling the upgrade? Now they say they cant do anything? Absolute clowns running a circus..go elsewhere people the service is appaling