I recently stayed at the Royal Lagoons Aqua Park Resort, booked through Love Holidays, and had a terrible experience. The hotel's response to my complaints and safety concerns was unsatisfactory and dismissive. The path to our accommodation was unfinished and unsafe, and my daughter fell and injured her knee. Despite reporting the incident, the hotel denied any knowledge and provided excuses instead of taking responsibility for the safety of their guests. Furthermore, the unsanitary conditions at the hotel led to sickness and diarrhoea during my stay, and the repetitive and unhealthy food served at the hotel made it necessary to eat outside, incurring additional costs. The lack of concern for guests' health and safety is unacceptable. In addition, there were several faults in my room, and although I reported them, nothing was done to resolve the issues. The hotel's response was inadequate, and their offer of a plate of fruit as an apology is unacceptable. Overall, I had a terrible experience at Royal Lagoons Aqua Park Resort and cannot recommend this hotel to anyone. The lack of responsibility, concern for guests' safety and well-being, and inadequate response to complaints is unacceptable