The payments that were scheduled every month apparently couldn't be accessed by lov holidays even though enough cash in my bank account. They then said credit control would be in contact which has never happened. I then made a bank transfer to them which they have not been able to locate this payment after several screenshots sent as asked etc. I finally have been to my bank and supplied a faster payments ID code no response although promised to get back to me . The stress haPray they'll sort this if not s been outrageous as my sons girl friend coming from the States in 7ndays .An absolute disgrace. I may now have to pay 200 pounds which I don't owe to secure holiday.