Customer service falls extremely short, can't call them unless it's a new booking, only live chat when it works, complaints aren't handled at all appropriately, not sure they even read them, pretty much non existent in respect of in resort support. No comprehensive explanatory response, kept going back to the hotel when the hotel really wasn't the issue, it was love holidays itself, same person on chat who informed me to respond to a closed complaint said I've spoken to them and they're waiting for your response - bizarrely the same individual responded to me - who was he talking to...himself. I've never had an issue before & I'm surprised at the volume of negative reviews but I can't defend them on my recent experience..I've now notified the hotel that we've asked them to apologise to them and clarify ...I don't hold out much hope as again they completely ignored everything and again referred to the hotel, retaining returning customers I very much doubt it on this occasion, we've booked through a different agent this time funnily enough to go back to the same hotel, same place just not via love holidays...if I could have provided zero I would have.