You took my money for a holiday including flights and hotel - 1st leg of flight cancelled by airline - loveholidays refused to book us an alternative being available. This happened 4 days before we were due to fly! Customer service don't exist - instead there is a ridiculous 'bot' that never understands your question provides ZERO help & thenends the chat. The only humans are in the Sales Team & they simply refuse to help. Scam artists- avoid at all cost! I have already advised 4 family membersto cancel upcoming holidays with these jokers & rebook with a company that actually cares! Sooner these jokers go bankrupt the better