Do not use love holidays under any circumstance ! You rather pay alittle more and go to a decent company. I have had nothing but problems with love holidays!! They ruined my whole holiday !!! From the time of the booking to the point of the holiday I contacted love holiday atleast 100 odd times at which 50% of the calls were unsucesful (disconnected) I was refused my basic right of logging a complaint on several occasions !!! I am currently in the process of contacting their regulators. Booking information information was incorrect so could not locate booking on app Spoke to multiple staff who all provided different and Incorrect information regarding the same question. Had multiple issues with resort from the first day of the holiday and was basically told by the hotel contact love holidays its not there problem. When I contact love holidays I was told speak to the hotel and the concern team will call me to see what they can do. I was promised on more than 3 occasions the concern team will reach out to me The imaginary concern team never called or contacted me in anyway. The transfer service never arrived and again love holidays was not available to help as it seems like they also have an imagery customer service number. Once you place a booking from a certain number you cannot contact love holidays from that number and the auto mated service is rubbish and frustrating. Anyone considering to use these guys .... look at the same deal on TRAVEL REPUBLIC or ON THE BEACH, you might have to pay like £20-£30 more but trust me for the stress and headache love holiday provided its a small price. Half the resort facilities where closed and hotel blamed love holidays and love holidays blamed hotel, at the end of the day it was me who lost out