We arrived in Dubai at 11.50pm on 31st March. Our transfer, that we paid extra for (luxury car) didn’t plan to collect us until 5.40am on 1st April. Love Holidays had given them the WRONG flight number, we were waiting around at the airport for ages, wondering where our transfer was. Thankfully, another car company helped us out. When we arrived at the hotel, we were told we didn’t have a room until 3pm on 1st April. So we were expected to sit around, after already being awake for 25 hours, for 14 hours and wait for our room. Love Holidays hadn’t booked us a room on the night we arrived! It was a disgrace. So in order to get a room we had to pay £400 or wait 14 hours. So we paid the money. This company said they apologise for the inconvenience caused but they cannot offer any compensation for the stress caused and the mistakes that they made! They are terrible and have no customer service skills at all. Ruined our holiday! GOT ONE STAR AS NO ZERO