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Review of Love Holiday Company I had a disappointing experience with Love Holiday Company when I spoke to their customer service team this morning, specifically with a representative named Lucey around 10:20am on April 14th, 2023. I was seeking advice for my first booking with the company, but unfortunately, Lucey's communication skills were extremely poor and almost argumentative. Instead of providing helpful guidance, Lucey's approach was confrontational and it left me feeling discouraged. As a first-time customer, this negative interaction has put me off from booking with Love Holiday Company, despite the prices being within my budget. It's evident that Lucey requires retraining in customer service to ensure that future customers do not have a similar experience. As a potential customer looking forward to a pleasant booking experience, I was disappointed by Lucey's attitude and lack of professionalism. It's crucial for customer service representatives to communicate effectively, provide accurate information, and offer solutions in a respectful manner. Sadly, my encounter with Lucey fell short of these expectations. I hope Love Holiday Company takes this feedback constructively and addresses the training needs of their customer service team, particularly Lucey, to prevent such negative interactions in the future. As a prospective customer, I had high hopes for my booking experience, but unfortunately, Lucey's poor communication skills have left me hesitant to book with Love Holiday Company.
1 year ago
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loveholidays.com has a 1.2 average rating from 2,368 reviews

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