i'd give zero stars if i could. My husband unfortunately has terminal cancer so i cannot accompany my 14 yr old daughter and her friend and her mum on our planned trip to a friends wedding. All i wanted to do was change my name for my friends husbands name. how hard could it be?? really hard actually. i had to change the flights myself with the airlines involved which i paid £60 to do, then when i rang LH they said it will be another £290 for your new room now as the room you had originally is no longer available! How can it be available when im travelling but suddenly unavailable when my friends husband takes my place? She said we cancel the booking and rebook and so the system is saying theres no availability for your accomodation type. you'll need a different room for £290 more. I refused to pay and said leave it as it is and now it appears my hotel is no longer available! i cant get a word of sense out the chat bot and have been disconnected 20 times. To say this has made an already horrendous situation worse is the understatement of the century. i could cancel but my friend cant, she would lose her money. No mention of a resolution or a refund. im disgusted with LH, NEVER AGAIN!!