I like to give an honest review. All started well, impressed with booking procedures and quick response when I contacted them regarding an issue. While away our hotel was being renovated and we were not told in advance. We were woken at 7.30am every morning and banging and drilling continued into the afternoon. I followed guidance - spoken to hotel reception twice, manager and then went on chat. I was advised to complain when we got back. Emailed when I got back with photos of works outside our room and elsewhere and was offered £90 refund - we had paid for two rooms and three of us had travelled. I was told there had been a pipe issue at the hotel and that I had not contacted LH whilst away as guidance required. I had sent a screenshot of the part of the chat as evidence of this. I then found out from a friend travelling with a different agent that they had been sent an email saying hotel was being renovated. I sent a copy of this email to LH stating that clearly there were renovations going on and that we had seen the Jet 2 reps there on the Thursday - interestingly the email was sent to customers on the Friday so they have been updating their customers. When I sent this new evidence, it was ignored. I put a comment in the app and this was also ignored. I resent the email this morning and commented in the chat again. I have very quickly received an email saying that they have achieved all they can in the matter. My post on the app has now also been closed. I was really impressed with LH and this is the first time using them, but to have my complaint just closed down without any further response to my email which states that I have followed protocol and when I have provided further evidence that work was going on that we were not told about is appalling. We booked this holiday so that we could relax and recharge - being woken at 7.30am and banging and drilling going on until 6.30pm is not acceptable. Neither is the response that I have received from LH with regard to the complaint that I was advised to make when I got home. It completely spoilt our holiday. I had initially been really impressed with LH and would have used them for future bookings but clearly once they have received your payment for the holiday, they are not interested in your experience while you are there and do not deal with complaints fairly looking at all of the facts. Such a disappointment. LH may have closed down my complaint but I am looking at ways that I can take this further as this is not good enough.