I booked a holiday for 2 adults with inclusive flights, paid extra for transportation, bags and for us to sit together (all pretty standard). I then get a confirmation email a day later with our flights saying 'adult and infant on lap'. Loveholidays now has no where I can call since my holiday is not in 4 weeks so I have to have a text conversation with them instead. They sent us back and forth to EasyJet saying it's my fault for the 'infant' being put on, not an adult and that it's not for them to solve. Despite, me booking a hotel for '2 adults' they then quickly argued its for 2 guests even though my booking confirmation is for 2 adults on the hotel. I then show them my screenshots of me booking 2 seats and now I only have one to show them it must have been a system error. They wouldn't hear it or help us with EasyJet at all even though I had proof that I selected all the options for an adult. Had to cancel one ticket and rebook everything for more money of course. Never use again, massive scam and most unhelpful staff. Recommendation: Use Lastminuet.com, I always used them and never had a problem, don't bother with Loveholidays or their staff.
1 year ago
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