Not sure what’s going on with this site - Love Holidays have 4/5 on Trust Pilot from over 111k reviews! I had no issues at all with my booking, which I have just come back from. I did have cause to contact them two or three times - waiting times were as expected for an online company and they were helpful. Most things were manageable online though. I contacted the transfer company and hotel myself to confirm the bookings, just to be on the safe side. Having read a few of the bad reviews, I get the impression that the fault is normally with the reviewer or just a result of unreasonable expectations (one person complained that Love Holidays didn’t have a dedicated rep in their hotel!!), so if you’re reading this and unsure whether to book, I have nothing bad to say about them - they got the job done. I would book with them again if the holiday and price were right.