we booked a holiday through love holidays months in advance everything seemed to be fine until due to an oversight on my behalf, we needed to change my partners name on the booking, not the person just the last name so that it matched the recently changed passport after we got married. Loveholidays charged me £490.77 to do this saying they had to cancel the seat on the plane and rebook it at todays prices, which seemed strange to me as i wasn't changing or adding a person, it was the same person different name, I contacted the airline we were flying with and they said that because we had gone through a travel agent we had to deal with them and that if the name on the passport didn't match the name on the boarding pass, they wouldn't allow my partner to fly, so I was held over a barrel! they also said that they only charge €25 for a name change!! when i questioned this with loveholidays they said their supplier said that the cost they gave me of £490.77 was what we had to pay to change the name!!! €25 vs £490.77!! absolutely disgusting. What made things worse is the hotel we were staying at had planned construction at the harbour in front of our hotel, that started at the very begining of the year and is planned until 2024, all we heard all holiday was construction noise, so much for the peace an quiet we were looking forward to! we were woken up at 6:30am by the diggers and it lasted until 6pm at night everyday we were there! when questioned as to why loveholidays didnt tell us about the construction or give us the opportunity to change hotels because of it, they claimed they weren't informed and thet their t&c's state that they accept no liability for 3rd party actions!! i find it incredibly hard to believe that they didn't know about planned work that started 6 months before we got there and is planned until next year! absolutely disgusting travel company will never use again all they want is your money do not care about their customers whatsoever! trying to get hold of someone to talk to for help is a complete non starter. We also tried to book another holiday with them before this happened, to Rome, they took our deposit for the hotel and flight no problem but then emailed to say there was a problem and the hotel wasn't available and to pick another one, each hotel i picked wasn't available, they tried to say i couldn't have a refund because it was my error! after 5 days of trying to speak to someone i finally got the deposit back!