My experience with love holidays.. Sadly my partner lost a baby at 21 weeks, we were devastated so i decided to book a holiday to Turkey on their pay monthly plan which would give us something to look forward to. I clicked to purchase and was immediately asked to pay the full balance of £4200. There'd been a mistake or glitch on their website and I couldn't afford to pay outright and would never have mistakenly purchased this. I panicked and rang them straight away. After being on hold for hours and passed from person to person it was explained to me that the holiday was contracted and the cancellation fee was £2200 which would cover the cost of the flights. I explained that I still wanted the holiday but on the terms of the pay monthly plan. They told me that this was not possible and after me arguing my case that this was a website error or glitch and explaining the horrendous situation our family was currently going through They battened down the hatches and refused to help me. Instead asking for screen shots and recordings/proof of me clicking the pay monthly plan. Who the hell would do that at the beginning of a purchase?! I have never been more furious with anything or anyone in my life. Not only did they try and scam me into paying upfront they had zero compassion for the situation after me explaining that a) this wasn't my fault it was theirs and b) we'd lost our baby boy. They were so dissmissive and rude, can still hear Falicias tone on the phone to this day. Horrid company and people. I told them i couldn't afford to pay upfront and was told to get a credit card and put it on that. Shocking. I argued that I wouldn't pay it and they explained they'd pursue me all the way to court for the money. I felt pretty broken at this point as you could imagine so I gave in and paid the full balance as I couldn't risk a ccj. In the end we were lucky as the airline went bust so we had a full refund. A lucky escape but the experience leading up to that was relentlessly stressful. Obviously I'd never use this company again and always do my best to discourage anyone thinking of going on holiday thats considering love holidays. How they're still trading beggers belief. I just hope that the owners one day face hefty prison sentences. shocking!