Do not trust this company.
We booked a package all inclusive holiday with a sea view room, when we arrived at the destination airport there was noone there to transfer us to our hotel. I tried calling Love holidays and couldn't get through to anyone. It was after midnight, and the hotel was over 100km away. We ended up having to get a taxi which was on a meter, it cost us €180 just to get to our hotel.
Upon arrival it was like they weren't expecting us, I had seen other reviews saying the restaurant provided a meal/sandwiches etc when you arrive but everything was closed.
The room we were given was not the see view we had booked but a carpark view instead. We spent 2 nights in that room (out of 5 total) until the hotel were able to move us to a sea view room. The hotel had no record of the additional payment I made to secure a sea view room.
On our first day I got into a live chat with Love Holidays regarding our issues. The lady was very blunt and unhelpful about our issues, she said the hotel needed to sort the room, and the transfer didn't show on our booking (she said I specifically opted out of a transfer, which i know i didnt do) and couldn't be added for the return to the airport. She told me we had to make our own way back to the airport. When I told her we couldn't afford that she said it wasn't their responsibility and ended the chat.
The place we visited and the hotel we stayed in were beautiful, but Love Holidays really tainted experience and caused up quite a lot of worry.
1 year ago
loveholidays.com has a
1.2
average rating
from
2,368
reviews
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