If I could give this website 0 stars I would! Three days before our holiday they cancelled our hotel so we had to pay a further €271 on top of €571.55 that we had already payed for a new hotel. Our flight to Albufeira was at 5:15 we landed at half 8 in the evening, by the time we went through passport control and got a taxi to our hotel it was 10pm when we landed at our hotel we were told last check in was at 8pm which was never specified on our booking! The hotel cancelled our room and we had to pay a little over €1000 for a new hotel for the 5 nights! Our hotel that we previously booked told us to contact love holidays for a refund, I tried ringing the emergency contact for love holidays that night and they would not answer, the next morning I rang again and the told me they could not issue me a refund when they knew what time our fight was at as they booked it, they knew we would have never had made it to out hotel in time and they failed to mention that last book in was 8pm I have all the emails from them and they still said it was not their problem, I told them I was taken legal action in this and which they responded by hanging up the phone and blocking my number. I went online after and read reviews on how this has happened to a number of people. I will never book a holiday with them again! We were lucky that we had the money to get a new hotel but what if we hadn’t? We were on the streets outside the hotel for a good 40 minutes late at night before our taxi arrived to bring us to a new hotel, I will be taking this further and hope to get a refund! Please don’t book any hotel with love holidays they are a scam we should have realised this when they cancelled our first hotel and looked for more money off us.