We booked a week in Spain and didn’t realise that Love Holiday use other agents however our contract was with Love Holidays. We arrived at our Hotel on Saturday to find out that the Hotel hadn’t been paid for. The Hotel wouldn’t check us in until the room had been paid. We were advised by the Hotel that they had left a message on love holidays agents any machine and was waiting for a reply. The Hotel had tried on a few occasions without any luck. A few hours later and after several phone calls to Love Holidays, we decided to present our credit card to secure our Hotel so we could start our holidays. Love Holidays managed to get hold of the agents (Magic Rooms, who were on answer machine only – operating Monday to Friday 9 to 5). Magic rooms gave a credit card which wouldn’t go through. This nightmare continued for the first 2 days of our holidays. Eventually Magic Rooms gave the Hotel a credit card that went through. We then waited a further 2 weeks to get our refund. On returning we complained to Love Holidays who passed our compliant to Magic Rooms. We have had no joy from either. BE CAREFUL WHEN BOOKING VIA EITHER OF THESE.